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Terms & Conditions

Effective Date: October 2025
Welcome to Astrona by Vinayaka Gems. By using our website or purchasing our products, you agree to the following terms and conditions.
Please read them carefully before using our services.

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1. General Overview

This website is owned and operated by Vinayaka Gems, headquartered in Jaipur, Rajasthan, India.
Throughout the site, the terms “we,” “us,” and “our” refer to Astrona by Vinayaka Gems.
By accessing or purchasing from our site, you agree to comply with and be bound by these Terms & Conditions.

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2. Eligibility

By using this website, you confirm that you are:

  • At least 18 years of age, and

  • Capable of entering into a legally binding contract.

If you are under 18, you may use this site only under the supervision of a parent or legal guardian.

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3. Products & Descriptions

We take utmost care to ensure all product details, gemstone information, and images are accurate.
However, as gemstones are natural, minor variations in color, size, and inclusions may occur — this is a natural characteristic and not considered a defect.
All product images are for representation purposes only.

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4. Pricing & Payments

  • All prices are listed in INR (₹) unless stated otherwise.

  • We reserve the right to update prices without prior notice.

  • Payments can be made via credit/debit cards, UPI, Razorpay, PayPal, or COD (India only).

  • In case of a payment failure or error, the order will not be processed until the issue is resolved.

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5. Shipping & Delivery

  • Orders are processed within 2–3 business days after confirmation.

  • Delivery times vary depending on location and courier service.

  • We are not liable for delays caused by natural disasters, courier issues, or customs inspections.
    (Refer to our [Shipping Policy] for complete details.)

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6. Returns & Refunds

We offer a 15-day home trial and easy return policy.
Customers can return the gemstone if it does not resonate or meet expectations.
All returns must include the certificate, packaging, and invoice in original condition.
Custom, resized, or engraved products are non-returnable.
(See our [Return Policy] for more details.)

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7. Gemstone Suitability Disclaimer

Our gemstones are selected based on Vedic astrology principles and offered as spiritual tools for energy balance.
We do not claim or guarantee medical, financial, or emotional outcomes.
Results may vary depending on the wearer’s individual energy and belief system.

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8. Intellectual Property

All content on this website — including text, logos, designs, photographs, graphics, and trademarks — is the exclusive property of Vinayaka Gems.
Reproduction or unauthorized use without written consent is strictly prohibited.

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9. Privacy & Data Protection

Your privacy is important to us.
Please review our [Privacy Policy] to understand how we collect and use your data.

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10. Limitation of Liability

Astrona by Vinayaka Gems shall not be held liable for:

  • Any direct, indirect, or consequential loss arising from the use or misuse of our products.

  • Issues caused by improper use, accidents, or failure to follow care instructions.

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11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India, and any disputes shall fall under the jurisdiction of the courts of Jaipur, Rajasthan.

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12. Contact Information

For questions regarding these Terms & Conditions, please contact:
📧 vinayakaastogems@gmail.com
📞 +91 92207 93531
🏢 4774, Johari Bazaar, Jaipur, Rajasthan, India – 302003

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