Shipping Policy

Effective Date: October 2025
Thank you for shopping with Astrona by Vinayaka Gems.
We take great care in crafting, inspecting, and securely shipping every gemstone and piece of jewelry.
Please review our shipping policy below for complete details.

1. Order Processing Time

All confirmed orders are processed within 2 business days (excluding weekends and holidays).
Custom or personalized orders (like specific gemstone settings or resizing) may require an additional 3–5 days.
Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping Locations

We currently ship from our studio in Jaipur, Rajasthan (India) to:

All major cities within India
Selected international destinations including the UK, Europe, USA, UAE, and Thailand

If your region is not listed, please contact us at vinayakaastogems@gmail.com and we’ll assist you personally.

3. Delivery Timeframes

Domestic Shipping (India): 3–7 business days after dispatch.
International Shipping: 7–21 business days depending on destination and customs clearance.

Please note that delivery times may vary due to factors beyond our control (e.g., courier delays, public holidays, or customs inspections).

4. Shipping Partners

We work only with trusted courier services such as DTDC, Bluedart, FedEx, DHL, and India Post to ensure safe and timely delivery of your gemstones and jewelry.

5. Packaging & Protection

Each item is securely packed in a tamper-proof box or padded pouch to ensure it reaches you safely.
We also include:

A Gemstone Authenticity Certificate (for certified stones)
Care instructions for your jewelry

6. Cash on Delivery (India Only)

We offer Cash on Delivery (COD) service for customers within India.
Once the order is received, please ensure the payment is ready at the time of delivery.
If the order is refused, future COD options may be disabled for that customer.

7. Customs, Duties & Taxes

For international shipments, customs duties or import taxes may apply based on your country’s regulations.
These fees are the responsibility of the buyer and vary depending on the destination.

8. Delays or Issues

In case of shipping delays or lost parcels, please contact us at:
📧 vinayakaastogems@gmail.com
📞 +91 92207 93531
We will promptly assist and coordinate with the courier to resolve the issue.

9. Order Tracking

Once shipped, you will receive a tracking link via email or WhatsApp.
You can use this to monitor your shipment’s progress in real time.

10. Questions?

For any queries related to your order, feel free to reach out through our Contact Us page or email us at vinayakaastogems@gmail.com.
We aim to respond within 24 hours.

by Vinayaka Gems